FAQ

What We Offer

Custom-sized jewelry—perfectly tailored for you
Tarnish-free, high-quality materials for everyday wear
A balance between permanent jewelry & removable elegance
Standard-sized options for those who love quick, effortless beauty

Every detail, from the delicate chains to the handpicked charms, is chosen with care—so your jewelry isn’t just another piece; it’s a personalized treasure.

What services do we offer?

We offer both online and in-person jewelry services:

Online Store – We sell high-quality, non-permanent jewelry that you can customize to your exact size and style preferences.
Permanent Jewelry Services – These are limited to pop-up events in different cities, which we announce on our page.
Appointments in Islamabad – We also take permanent jewelry appointments in Islamabad. You can book your slot when we confirm that appointments are open.

How do I book an appointment for permanent jewelry?

We announce available appointment slots on our Instagram page. Once appointments are open, you can contact us via DM or WhatsApp to secure your spot.

How do I place an order for a customized jewelry piece?

To order a custom jewelry piece:

Browse our Instagram page or website to choose your favorite chain and charms.
Decide the type of jewelry you want (necklace, bracelet, or anklet).
Take your measurements (see the next FAQ for how to measure correctly).
Send us a message via Instagram DM or WhatsApp with your details.
We will confirm your order and process it online.

How do I measure my size for a custom jewelry piece?

To get the perfect fit for your jewelry piece:

Using a Thread or String:
1. Wrap a piece of thread around your wrist, ankle, or neck.
2. Adjust it to the exact fit you want.
3. Remove the thread and measure its length with a ruler.
Using a Measuring Tape:
1. Wrap a soft measuring tape around your wrist, ankle, or neck.
2. Note down the length in centimeters or inches.
3. Send us your exact measurement for a perfectly fitted piece.

Is your jewelry tarnish-free?

Yes! Our jewelry is made of high-quality PVD-coated stainless steel, making it:

Waterproof – You can wear it while showering, swimming, or washing hands.
Sweat-resistant – It won’t fade even with daily wear.
Long-lasting – With proper care, PVD gold can last 2-3 years or longer without tarnishing.

How long does it take to receive my order?

For ready-to-ship pieces: Orders are dispatched within 2-3 business days.
For customized pieces: Processing time is 5-7 business days, depending on design complexity.
Delivery time: Varies based on location, typically 3-5 days for local orders.

What payment methods do you accept?

We accept payments via:

Bank Transfer
Easypaisa / JazzCash
Cash on Delivery (COD) – Available for select areas

Can I return or exchange my jewelry?

Due to the customized nature of our pieces, returns and exchanges are not available. However, if you receive a defective or incorrect item, please contact us within 24 hours of receiving your order, and we will assist you.

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